Course duration
- 4 days
Course Benefits
- Configure Dynamics 365 Commerce Headquarters
- Configure products, prices, discounts, loyalty, and affiliations
- Manage Point of Sale (POS) in Dynamics 365 Commerce
- Configure and Manage Dynamics 365 Commerce call centers
- Manage e-commerce
Webucator is a Microsoft Certified Partner for Learning Solutions (CPLS). This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
Course Outline
- Get started with Dynamics 365 Commerce
- Introduction to Unified Commerce platform
- Dynamics 365 Commerce architecture
- Deployment of Dynamics 365 Commerce
- Hardware and peripherals
- Lab : Group discussion on hardware
- Lab : Group discussion on store topologies
- Configure Commerce Headquarters
- Configure prerequisites and Commerce parameters
- Configure and maintain payment processing
- Configure Commerce Data Exchange (CDX)
- Configure delivery modes and charges
- Configure and work with statements
- Lab : Configure prerequisites for Online store channel
- Lab : Group discussion on selection of the right payment connector
- Products and Merchandising
- Product information management
- Merchandising in Dynamics 365 Commerce
- Product recommendations and product discovery
- Lab : Configure a retail product
- Lab : Group discussion on Product discoverability
- Retail Pricing
- Manage Pricing
- Manage discounts and promotions
- Lab : Create and simulate sales pricing
- Lab : Retail discounts
- Loyalty and customer experience
- Customer Management
- Loyalty and affiliations
- Lab : Configure a new Loyalty scheme
- Lab : Group discussion on Importance of clienteling in Retail
- Point of sale
- Introduction to POS
- Channel Setup
- Configure Cash and Shift management
- Worker Setup
- Point of Sale Setup
- Customer management at POS
- Transaction processing
- Inventory processing
- End of day processing
- Reporting
- Configure and work with Task management
- Test POS
- Maintain registers and devices
- Localization
- Lab : Set up a new POS register and device
- Lab : Create a customer pick up order and pick up the order
- Configure and work with call centers in Dynamics 365 Commerce
- Configure channel
- Configure Product Catalogs
- Configure Order Holds
- Create call center orders
- Configure call center directed selling
- Configure Returns and Refunds
- Configure continuity orders and installment billing
- Lab : Create transactions in a call center
- Lab : Create a call center order
- Work with E-Commerce in Dynamics 365 Commerce
- Describe e-commerce core capabilities
- Configure an E-Commerce Channel in Dynamics 365 HQ
- Configure an E-Commerce site
- Configure and manage E-Commerce site content
- Describe & Demonstrate digital asset management
- Configure business-to-business (B2B) site
- Configure Ratings and reviews functionality
- Demonstrate E-Commerce Order Processing
- Lab : Configure an online store channel
- Lab : Create and manage an e-commerce site
- Manage order fulfillment and inventory in Dynamics 365 Commerce
- Configure and work with Stock replenishment
- Configure and work with Order fulfillment
- Lab : Set up a rule for DOM & see it in action
- Lab : DOM Scenarios, Rules and examples
- Work with Dynamics 365 Fraud Protection
- Overview of Dynamics Fraud Protection
- Describe Dynamics Fraud Protection Services
- Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce
- Lab : Group discussion: Discuss options for identifying and preventing fraud
- Lab : Group discussion: A fraud protection case study
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Experience in the following is required for this Dynamics 365 class:
- Core Microsoft Dynamics 365 skills (or MB-300 certification)
- General understanding of Commerce principles
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.