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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

CompTIA A+ Certification Training

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Course duration

  • 5 days

Course Benefits

  • Install and configure PC system unit components and peripheral devices.
  • Install, configure, and troubleshoot display and multimedia devices.
  • Install, configure, and troubleshoot storage devices.
  • Install, configure, and troubleshoot internal system components.
  • Explain network infrastructure concepts.
  • Configure and troubleshoot network connections.
  • Implement client virtualization.
  • Support and troubleshoot laptops.
  • Support and troubleshoot mobile devices.
  • Support and troubleshoot print devices.
  • Support operating systems.
  • Install, configure, and maintain operating systems.
  • Maintain and troubleshoot Microsoft Windows.
  • Configure and troubleshoot network connections.
  • Manage users, workstations, and shared resources.
  • Implement physical security.
  • Secure workstations and data.
  • Troubleshoot workstation security issues.
  • Support and troubleshoot mobile operating systems and applications.
  • Implement operational procedures.

Course Outline

  1. Windows Operating System Compatibilities and Features
    1. Idenitify Common Operating Systems
    2. Troubleshooting Methodology
    3. Use Windows Features and Tools
    4. Manage Files in Windows
    5. Manage Disks in Windows
    6. Manage Devices in Windows
  2. Installing and Configuring PC Components
    1. Use Appropriate Safety Procedures
    2. PC Components
    3. Common Connection Interfaces
    4. Install Peripheral Devices
  3. Installing, Configuring, and Troubleshooting Display and Multimedia Devices
    1. Install and Configure Display Devices
    2. Trouble shooting Display Devices
    3. Install and Configure Multimedia Devices
  4. Installing, Configuring, and Troubleshooting Storage Devices
    1. Install System Memory
    2. Install and Configure Mass Storage Devices
    3. Install and Configure Removable Storage
    4. Configure RAID
    5. Troubleshoot Storage Devices
  5. Installing, Configuring, and Troubleshooting Internal System Components
    1. Install and Upgrade CPUs
    2. Configure and Update BIOS/EUFI
    3. Install Power Supplies
    4. Troubleshoot Internal System Components
    5. Configure a Custom PC
  6. Installing, Configuring, and Maintaining Operating Systems
    1. Configure and Use Linux
    2. Configure and Use macOS
    3. Install and Upgrade Operating Systems
    4. Maintain OSs
  7. Maintaining and Troubleshooting Microsoft Windows
    1. Install and Manage Windows Applications
    2. Manage Windows Performance
    3. Troubleshoot Windows
  8. Network Infrastructure Concepts
    1. Wire Networks
    2. Network Hardware Devices
    3. Wireless Networks
    4. Internet Connection Types
    5. Network Configuration Concepts
    6. Network Services
  9. Configuring and Troubleshooting Networks
    1. Configure Network Connection Settings
    2. Install and Configure SOHO Networks
    3. Configure SOHO Network Security
    4. Configure Remote Access
    5. Troubleshoot Network Connections
    6. Install and Configure IoT Devices
  10. Managing Users, Workstations, and Shared Resources
    1. Manage Users
    2. Configure Shared Resources
    3. Configure Active Directory Accounts and Policies
  11. Implementing Client Virtualization and Cloud Computing
    1. Configure Client-Side Virtualization
    2. Cloud Computing Concepts
  12. Security Concepts
    1. Logical Security Concepts
    2. Threats and Vulnerabilities
    3. Physical Security Measures
  13. Securing Workstations and Data
    1. Implement Security Best Practices
    2. Implement Data Protection Policies
    3. Protect Data During Incident Response
  14. Troubleshooting Workstation Security Issues
    1. Detect, Remove, and Prevent Malware
    2. Troubleshoot Common Workstation Security Issues
  15. Supporting and Troubleshooting Laptops
    1. Use Laptop Features
    2. Install and Configure Laptop Hardware
    3. Troubleshoot Common Laptop Issues
  16. Supporting and Troubleshooting Mobile Devices
    1. Mobile Device Types
    2. Connect and Configure Mobile Device Accessories
    3. Configure Mobile Device Network Connectivity
    4. Support Mobile Apps
    5. Secure Mobile Devices
    6. Troubleshoot Mobile Device Issues
  17. Installing, Configuring, and Troubleshooting Print Devices
    1. Maintain Laser Printers
    2. Maintain Inkjet Printers
    3. Maintain Impact, Thermal, and 3D Printers
    4. Install and Configure Printers
    5. Troubleshoot Print Device Issues
    6. Install and Configure Imaging Devices
  18. Implementing Operational Procedures
    1. Environmental Impacts and Controls
    2. Create and Maintain Documentation
    3. Use Basic Change Management Best Practices
    4. Implement Disaster Prevention and Recovery Methods
    5. Basic Scripting Concepts
    6. Professionalism and Communication

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this CompTIA class:

  • End-user skills with Windows-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer.
  • Basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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