Course duration
- 1 day
Course Benefits
- Use pre-writing strategies to plan a document.
- Write effectively for different audiences.
- Choose the right tone.
- Organize a document clearly and logically.
- Convey negative information professionally
- Apply specific strategies to achieve a goal.
- Understand Email and IM best practices.
- Check a document for qualities like clarity and conciseness
Public expert-led online training from the convenience of your home, office or anywhere with an internet connection. Guaranteed to run .
Private classes are delivered for groups at your offices or a location of your choice.
Learn at your own pace with 24/7 access to an On-Demand course.
Course Outline
- Major Functions and Forms of Business Writing
- The Four Major Functions of Business Writing
- Preparing to Write
- Exercise: Form and Functions of Business Writing
- Qualities of Effective Business Writing
- Using the Qualities of Effective Business Writing
- Exercise: Identifying the Function and Effectiveness of Business Writing
- Writing and Communication Guidelines
- Consider Your Audience
- Exercise: Understanding Your Audience
- Anticipate Questions and Reactions
- Formal vs Informal Writing
- Emphasis of Important Information
- Exercise: Reviewing Writing Guidelines
- Tone and Purpose
- Tone in Business Writing
- Purpose
- Exercise: Understanding Desired Outcomes
- Exercise: Understanding Informative and Persuasive Techniques
- Organizing Information
- Organizational Patterns
- Exercise: Organizing Information
- Organizing Negative Information to Improve Outcomes
- Exercise: Check for Understanding: Positive and Negative News
- Email and Instant Messenger
- Email Dos and Don'ts
- Exercise: Structuring the Communication for Optimal Results
- Instant Messenger
- Exercise: Determining Appropriate Electronic Communication Methods
- Qualities of Effective Business Writing
- Clear
- Complete
- Concise
- Courteous
- Correct
- When to Use Humor
- Using the Qualities of Effective Business Writing
- Exercise: Using the 5 C's of Business Writing
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.