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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Business Writing Basics Training

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Course duration

  • 1 day

Course Benefits

  • Use pre-writing strategies to plan a document.
  • Write effectively for different audiences.
  • Choose the right tone.
  • Organize a document clearly and logically.
  • Convey negative information professionally
  • Apply specific strategies to achieve a goal.
  • Understand Email and IM best practices.
  • Check a document for qualities like clarity and conciseness
Available Delivery Methods
Public Class
Public expert-led online training from the convenience of your home, office or anywhere with an internet connection. Guaranteed to run .
Private Class
Private classes are delivered for groups at your offices or a location of your choice.
Self-Paced
Learn at your own pace with 24/7 access to an On-Demand course.

Course Outline

  1. Major Functions and Forms of Business Writing
    1. The Four Major Functions of Business Writing
    2. Preparing to Write
    3. Exercise: Form and Functions of Business Writing
    4. Qualities of Effective Business Writing
    5. Using the Qualities of Effective Business Writing
    6. Exercise: Identifying the Function and Effectiveness of Business Writing
  2. Writing and Communication Guidelines
    1. Consider Your Audience
    2. Exercise: Understanding Your Audience
    3. Anticipate Questions and Reactions
    4. Formal vs Informal Writing
    5. Emphasis of Important Information
    6. Exercise: Reviewing Writing Guidelines
  3. Tone and Purpose
    1. Tone in Business Writing
    2. Purpose
    3. Exercise: Understanding Desired Outcomes
    4. Exercise: Understanding Informative and Persuasive Techniques
  4. Organizing Information
    1. Organizational Patterns
    2. Exercise: Organizing Information
    3. Organizing Negative Information to Improve Outcomes
    4. Exercise: Check for Understanding: Positive and Negative News
  5. Email and Instant Messenger
    1. Email
    2. Email Dos and Don'ts
    3. Exercise: Structuring the Communication for Optimal Results
    4. Instant Messenger
    5. Exercise: Determining Appropriate Electronic Communication Methods
  6. Qualities of Effective Business Writing
    1. Clear
    2. Complete
    3. Concise
    4. Courteous
    5. Correct
    6. When to Use Humor
    7. Using the Qualities of Effective Business Writing
    8. Exercise: Using the 5 C's of Business Writing

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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