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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Information Technology Management and Leadership Executive (ITMLE) Certification

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Course duration

  • 3 days

Course Benefits

  • Enhance your current job performance and position yourself for a promotion
  • Accelerate upward mobility
  • Gain a seat at the business strategy/decision making table
  • Understand the business of IT
  • Foster innovation, resiliency, and productivity
Available Delivery Methods
Public Class
Public expert-led online training from the convenience of your home, office or anywhere with an internet connection. Guaranteed to run .
Private Class
Private classes are delivered for groups at your offices or a location of your choice.

Course Outline

  1. Thinking Like a CIO
    1. Knowledge Gathered
    2. Insights Gained
    3. Changes in Perspective
    4. Actionable Items
  2. IT's (and Your) Four Roles in the Organization
    1. Observer
    2. Requestor
    3. Implementor
    4. Leader
  3. Living in a Waterfall, Agile, Wagile World
    1. Methodological Differences
    2. Political and Leadership Issues
    3. Effect of Leading Edge Technologies
    4. Dealing with Distance, Time and Culture
    5. Communication Flash Points
    6. Project Coordination Issues
    7. Job and Skill Implications
    8. Mixed Methodology Action Plan
  4. IT as an Agent of Change
    1. IT Drivers of Change
    2. Traditional Change Methodologies
    3. ERICA IT Change Framework
  5. IT Strategic Planning and Thinking
    1. Strategic Thinking within IT
    2. Organizational Thinking
    3. Strategic Thinking Process
    4. Strategic Planning Process
  6. IT and Organizational Productivity
    1. Key Productivity Concepts
    2. Productivity Enablers
    3. Creating an IT Productivity Culture
    4. Productivity Amplifiers
    5. The Productivity Pyramid
  7. IT Governance
    1. Governance
    2. Risk management
    3. Compliance
    4. Key Governance Questions
    5. IT Governance Best Practice
  8. Fostering IT Innovation
    1. Enablers and drivers of IT Innovation
    2. Design Thinking
    3. Divergent and Convergent Problem Solving
    4. Repurposing your Intellectual Property
    5. Innovation opportunities within IT
  9. IT Bench Strength and Resiliency
    1. Building Your Bench
    2. Formal and Informal Training
    3. Mentoring Your Team
  10. IT Project and Vendor Negotiating
    1. Negotiation styles
    2. Negotiation preparations
    3. Negotiating Strategies
    4. Dealing with difficult tactics

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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