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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Life as a Technical Manager

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Course duration

  • 1 day

Course Benefits

  • Gain a detailed understanding of the IT manager role.
  • Learn techniques for task delegation to technical staff.
  • Gain knowledge of IT business and production processes.
  • Implement philosophies and techniques for managing multiple project simultaneously.

Course Outline

  1. Personal Growth
    1. Moving from Technician to Technical Manager
    2. New Required Skills and Challenges
    3. Maintaining Your Technical Skill
    4. Leading the Work versus Doing the Work
  2. Delegation
    1. Delegation and Relying on Your Team's Ability
    2. Handing Off Your Old Responsibilities and Letting Your Staff Do the Work
    3. Developing Confidence in Your Team
  3. >Managing IT
    1. The Importance of Process
    2. Maintaining Hardware and Software Standards
    3. Surviving a Technical Audit
    4. Disaster Recovery and Business Continuity Planning
    5. Dealing with Contradictory IT Goals
  4. Managing Projects
    1. Project Estimation and Defining Project Resources vs. Maintenance Resources
    2. Project Prioritization and Managing Project Portfolios

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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