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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Goal Setting and Workplace Efficiency Training

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Course duration

  • 1 day

Course Benefits

  • Practice using the most effective time management strategies.
  • Create SMART goals.
  • Take control of your email inbox.
  • Understand flexibility vs. persistence when prioritizing.
  • Build your support system.
Available Delivery Methods
Public Class
Public expert-led online training from the convenience of your home, office or anywhere with an internet connection. Guaranteed to run .
Private Class
Private classes are delivered for groups at your offices or a location of your choice.
Self-Paced
Learn at your own pace with 24/7 access to an On-Demand course.

Course Outline

  1. Become an Expert in Time Management
    1. Respect Your Time
      1. Realize That Time Is Money
      2. How Much Is Your Time Worth?
      3. Develop a "My Time Is Money" Mind-set
    2. Do More by Doing Less
    3. Respect Others' Time
      1. Don't Keep Others Waiting
      2. Check if an Interruption Is Timely
      3. Spend Your Time Doing What You Truly Love to Do
      4. Personality and Time Management
    4. Time Management Skills
      1. Create Practical To-do Lists
      2. Manage Interruptions
    5. Ways to Circumvent Interruptions
      1. Let Your Phone Take the Message
      2. Check Your Email at Designated Times
      3. Handle People Interruptions
      4. Schedule Difficult and Boring Tasks
    6. Goals as a Motivational Tool for Time Management
  2. Microsoft Outlook and Time Management
    1. Optimize Scheduling Tools
    2. Using the Inbox to Create Task Lists in Outlook
    3. Use Your Tasks as Work Lists
    4. Creating a Calendar Item from an Inbox Email
    5. Checking Email at Designated Times
    6. The Under-Two-Minute Rule
    7. Setting Up Rules
    8. Creating Folders and Archiving Email
      1. Creating Major and Subfolders
    9. Using Auto-archive
    10. Create a Distribution List
    11. Email Etiquette and Efficiency Tips
    12. Do's When Writing Email
  3. Understanding the Importance of Goal Setting
    1. Start Where You Are Planted
      1. Start Where You Are
      2. Have a Peer Role Model
      3. Have the Right Kind of Cheerleader
      4. Handle Stress Better
      5. Have Small "Wins"
    2. Why Goal Setting Is Important
      1. It Will Help You Find Purpose and Direction
      2. You Will Be More Productive with Your Time
      3. You Will Get Used to the Feeling of Success
      4. Optimism Will Become Second Nature to You
      5. Personal and Professional Growth Will Become Your Mantra
  4. Creating a Strategy to Achieve Smart Goals
    1. Understand What a SMART Goal Is
      • Specific
      • Measurable
      • Attainable
      • Relevant
      • Checking if Your Goal Is Relevant
      • Time Bound
    2. Identify the Right Tools for Goal Setting
  5. Implementing by Building a Support System
    1. How to Find Supporters
    2. Understand Your Strengths and Weaknesses
      1. Identify Skills You Need
    3. Different Types of Supporters
      1. Supporters at Work
      2. Professional Supporters
      3. Support Groups
    4. Turn Your Social Network into Your Cheerleading Network
      1. Being Selective
      2. Whom to Avoid
      3. Sharing Your Goals
      4. Make Yourself Accountable
  6. Sustaining Goal Setting for Success
    1. Persistence
    2. Don't Give up at the First Sign of Difficulty
      1. Be Persistent in Taking Small Steps
      2. Recover and Recuperate
    3. Flexibility
      1. Failure Is Learning
    4. Changing Your Approach
    5. Celebrating Small Wins
    6. Grow Where You Are Planted
      1. Believe in Yourself
    7. Make Goal Setting a Habit

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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