• Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Leading A Virtual Workforce

Course duration

  • 1 day

Course Benefits

  • Lead productive and engaging virtual meetings.
  • Communicate effectively in a virtual workplace.
  • Use practical strategies to successfully assign and measure tasks.
  • Leverage emotional intelligence to improve relationships.
  • Use strategic questioning, listening, and speaking strategies to communicate more effectively in a virtual environment.
  • Increase your influence in a virtual setting.
  • Motivate your remote team for maximum productivity.

Course Outline

  1. Virtual Team Leadership
    1. Virtual Team Challenges
    2. Virtual Tasks
    3. Personality Types
    4. Communication Strategy
    5. Delegation and Performance
    6. Using Influence
  2. Virtual Workplace Communication
    1. Emotional Intelligence
    2. Social Styles
    3. Questioning techniques
    4. Active Listening
    5. Virtual Technology Best Practices.
    6. Problem Solving
    7. Effective Email
  3. Influence and Motivation in a Virtual Workplace
    1. Basics of Influence
    2. Influence Factors
    3. What People Want
    4. Personal Attributes and Physical Presence
    5. Types of Influencers
    6. Prioritizing

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.