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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Negotiation Skills Training

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Course duration

  • 1 day

Course Benefits

  • Learn about the basics of negotiation including why people hate to do it.
  • Learn how to overcome your dislike of negotiating.
  • Learn about the negotiation process and important concepts.
  • Learn how to prepare for negotiating and important negotiating strategies.
  • Learn how to handle the challenges that come with negotiating.

Course Outline

  1. Initial Thoughts
    1. What Is Negotiation?
    2. We All Negotiate at Home and Work
    3. Why People Hate to Negotiate
    4. Overcoming Dislike of Negotiation
    5. Finding Your Own Style
  2. Important Concepts
    1. Negotiation Process
    2. Win-Win, Win-Lose, and Lose-Win
    3. Distributive vs. Integrative Negotiation
    4. Competitive vs. Cooperative Negotiation
    5. Needs vs. Wants
    6. The Flinch
    7. Value of Flexibility
    8. Power of the Parking Lot
    9. BATNA, WATNA, and ZOPA
  3. Negotiation Styles
    1. Know Your Style and Opponents Style
    2. Avoidance
    3. Accommodating
    4. Assertive
    5. Aggressive
  4. Negotiation Preparations
    1. Value of Preparation
    2. Understand Want You're Negotiating
    3. Know Your Objectives
    4. Know Your Bottom Line
    5. Know Your Ability to Walk Away
    6. Rank List Your Priorities
    7. Know Your Potential Risks
    8. Learn Other Person's Needs and Wants
  5. Negotiating Strategies
    1. Compare Needs and Wants
    2. Look for Mutual Gain
    3. Invent Creative Options
    4. Negotiate Problem Not Person
    5. Trade Effectively
    6. Focus on Interests, Not Positions
    7. Use Objective Criteria
  6. Dealing with Difficult Tactics
    1. Aggression
    2. Threats
    3. Withdrawal
    4. Pressure for Quick Decision
    5. Nibbling
    6. Cries Poor

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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