Collaborative Consulting Skills for IT

Course duration

Course Benefits

  • Understand SERVE consulting methodology.
  • Develop techniques for building client trust and long-term relationships.
  • Learn ways to build your professional reputation.
  • Learn novel approaches to communicating with internal clients and others.

Course Outline

  1. Understand and Apply Five Step Consulting Model
    1. Setting up a Relationship
    2. Establishing Needs
    3. Recommending Solutions
    4. Valuing Objections
    5. Executing - Next Steps
  2. Understanding Stakeholders Needs
  3. Demonstrating Superior Communication
  4. Developing a Personal Reputation as Trusted Advisor
  5. Using Interview Techniques to Uncover Needs
  6. Successfully Manage Expectations
  7. Inspiring Long-term Loyalty
  8. Building Collaborative and Team Relationships
  9. Food for Thought
  10. Various Mini Case Scenarios that Help Illustrate Pains and Payoffs

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.