• Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Sales Training

Course duration

  • 2 days

Course Benefits

  • Understand sales terminology.
  • Establish professional behavior.
  • Handle clients.
  • Create effective sales presentations.
  • Learn how to respond to objections.
  • Learn how to build relationships with clients.
  • Learn how to help clients envision their needs.
  • Learn how to negotiate to meet the identified needs.
  • Learn how to study the market.
  • Learn how to analyze competitors.

Course Outline

  1. Sales Fundamentals
    1. The Sales Process
    2. Elements of Selling
    3. Understanding Sales Terms
  2. Your Professional Self
    1. Developing Your Character
    2. Managing Yourself
  3. Handling Clients
    1. Finding Your Clients
    2. Connecting with Your Clients
    3. Finding Solutions
  4. The Sales Presentation
    1. Anticipating Objections
    2. Creating a Sales Presentation
    3. Responding to Objections
  5. Gaining Customer Commitment
    1. Building Relationships
    2. Demonstrating the Need
    3. Satisfying the Need
  6. Studying the Market
    1. Sales Strategies
    2. Analyzing Markets and Competitors
    3. Researching Clients
  7. Developing a Winning Strategy
    1. Consulting with Clients
    2. Developing Solutions
  8. Effectively Closing a Sale
    1. Demonstrating the Benefits
    2. Confirming Commitment
    3. Closing the Sale and Following Up

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.