Course duration
- 1 day
Course Benefits
- Learn how to define the problem at hand.
- Examine tools for generating possible solutions to the problem.
- Explore how to evaluate and select possible alternative solutions.
- Determine how to effectively implement the solution you have chosen.
- Evaluate that solution for effectiveness.
Course Outline
- Defining the Problem
- Why This Is an Important First Step
- Tools for Defining the Problem
- Root-Cause Analysis
- Diagramming
- The Six Ws
- CATWOE
- Generating Possible Solutions
- Use a Mind Map
- Brainstorming Techniques
- Freewriting
- Word Assocation
- Listing
- Shift Your Perspective
- Challenge Assumptions: Restate the Issue
- Evaluating and Selecting Alternatives
- Determine the Most Workable and Reasonable Solution
- What Is the Best Solution?
- Occam's Razor: Why the Simplest Solution Is Usually the Best
- Occam's Razor Example
- Determine the Most Workable and Reasonable Solution
- Implementing Your Solution
- Gain Acceptance from Stakeholders
- Who Are Your Stakeholders?
- How to Get Buy-in
- Identify Your Message
- Compose a Clear and Concise Message
- Identify Action Steps and a Communication Plan
- Define Resources Needed to Implement the Solution
- Implement a Contingency Plan
- What Could Go Wrong?
- Gain Acceptance from Stakeholders
- Evaluating Your Solution
- Follow Up to Ensure that the Problem Is Solved
- Customer Surveys
- Group or Individual Meetings
- Checkpoints
- The Importance o Flexibility
- Determine Lessons Learned, to Avoid Future Problems
- Try to Determine the Problem's Cause
- What Could You Have Done Differently?
- Was It the Best Solution?
- Record Lessons Learned and Share
- Suggest Improvements to the Solution
- Celebrate Achievements
- Follow Up to Ensure that the Problem Is Solved
Class Materials
Each student will receive a comprehensive set of materials, including course notes and all the class examples.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.