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  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

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  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Problem Solving Skills for Professionals

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Course duration

  • 1 day

Course Benefits

  • Learn how to define the problem at hand.
  • Examine tools for generating possible solutions to the problem.
  • Explore how to evaluate and select possible alternative solutions.
  • Determine how to effectively implement the solution you have chosen.
  • Evaluate that solution for effectiveness.

Course Outline

  1. Defining the Problem
    1. Why This Is an Important First Step
    2. Tools for Defining the Problem
      1. Root-Cause Analysis
      2. Diagramming
      3. The Six Ws
      4. CATWOE
  2. Generating Possible Solutions
    1. Use a Mind Map
    2. Brainstorming Techniques
      1. Freewriting
      2. Word Assocation
      3. Listing
    3. Shift Your Perspective
    4. Challenge Assumptions: Restate the Issue
  3. Evaluating and Selecting Alternatives
    1. Determine the Most Workable and Reasonable Solution
      1. What Is the Best Solution?
    2. Occam's Razor: Why the Simplest Solution Is Usually the Best
      1. Occam's Razor Example
  4. Implementing Your Solution
    1. Gain Acceptance from Stakeholders
      1. Who Are Your Stakeholders?
      2. How to Get Buy-in
      3. Identify Your Message
      4. Compose a Clear and Concise Message
      5. Identify Action Steps and a Communication Plan
    2. Define Resources Needed to Implement the Solution
    3. Implement a Contingency Plan
      1. What Could Go Wrong?
  5. Evaluating Your Solution
    1. Follow Up to Ensure that the Problem Is Solved
      1. Customer Surveys
      2. Group or Individual Meetings
      3. Checkpoints
      4. The Importance o Flexibility
    2. Determine Lessons Learned, to Avoid Future Problems
      1. Try to Determine the Problem's Cause
      2. What Could You Have Done Differently?
      3. Was It the Best Solution?
      4. Record Lessons Learned and Share
    3. Suggest Improvements to the Solution
      1. Celebrate Achievements

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
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