English French German Italian Portuguese Russian Spanish

logo_old

  • Business Skills Training

    project_managementInterSource offers live instructor-led courses on all important operations-related skills, including Communications, Customer Service, Human Resources, Marketing, Team Building and Writing

    These live classes are offered via a Web interface.

  • About Business Skills

    Business Skills relate to communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.

    Business Communication is known simply as "Communications." It encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behaviour, Advertising,

    Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication.

    In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth.

    Read More
  • Course Details Business Skills

    Classes are offered via a live web conference. For detailed course outlines and scheduled classes, please see below.

    Online classes are never cancelled due to low enrollment. The instructors who teach our online classes are no less than outstanding, and each has years of practical and training experience.

    InterSource clients are active globally. Live web courses are priced in US dollars, and run during Eastern Standard Time (New York) business hours. We also run live web conference classes during European business hours, which can be invoiced in local currencies. For further information please contact us on +41 (22) 958 0114.

Learning to Work as a Team

PDF Print Email

Course duration

  • 1 day

Course Benefits

  • Understand the strengths and weaknesses of teamwork.
  • Describe the team life cycle.
  • Design a team agreement.
  • Set team goals.
  • Develop an accountability plan.
  • Apply communication techniques to a variety of situations.
  • Create communication tools.
  • Explain various decision-making/consensus techniques.

Course Outline

  1. Why Teams?
    1. Strength in Numbers
      1. Division of Labor
      2. Deeper Thinking
      3. Unity
    2. Pooling Resources
      1. Experience
      2. Skills
      3. Relationships
    3. Strength in Diversity
      1. Assessments and Inventories
  2. Team Challenges
    1. Personality and Beliefs
      1. Personality
      2. Working Style
      3. Attitudes and Beliefs
    2. Communication
      1. Consequences of Poor Communication
      2. Differences in Communication
    3. Logistics
      1. What are Logistics
      2. Who
      3. What
      4. When
      5. Where
      6. Why
      7. How
  3. Team Formation
    1. The Team Defined
    2. Defining the Team Purpose
    3. Capitalizing on Strengths
      1. Resources
      2. People
      3. Connecting Roles with Resources
      4. Inventory of Resources
    4. The Team Plan
      1. Plan Components
      2. Tools
    5. Great Expectations
      1. Expectations
      2. Consequences
    6. The Team Charter
  4. Accountability
    1. Accountability Defined
      1. The Value of Accountability
    2. Measurements
      1. Rubrics
    3. Rewarding and Corrective Consequences
      1. Motivation
      2. Consequences
      3. Benefits of Proactive Consequences
  5. Building Communication Channels
    1. Dissecting Communication
      1. The Sender
      2. The Message
      3. The Receiver
      4. Feedback
      5. Noise
      6. Filters
    2. Communication Power Tools
      1. When Speaking
      2. When Listening
      3. Managing Conflict
    3. Workflow Tools
      1. Regular Meetings
      2. Software Tool
  6. Do Great Minds Think Alike?
    1. Decision-making Factors and Techniques
      1. Decision-making Techniques
      2. Evaluating Options
      3. Quantifying the Process
      4. Grid Analysis
      5. The Plus/Delta Technique
      6. Evaluating the Consequences of a Decision
      7. "What If" Analysis
    2. Negotiation
      1. Planning for Negotiations
      2. Avoiding and Managing Conflict
      3. Conflict Styles and Negotiation
    3. Team Consensus
      1. The Groupthink Barrier
      2. Avoiding Groupthink
      3. Brainstorming
      4. How to Brainstorm in a Team
      5. Preparing for Group Decision Making
      6. Group Decision Making Techniques
      7. Multi-Voting
      8. The Nominal Group Technique
      9. The Delphi Technique
      10. Root-Cause Analysis

Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Since its founding in 1995, InterSource has been providing high quality and highly customized training solutions to clients worldwide. With over 500 course titles constantly updated and numerous course customization and creation possibilities, we have the capability to meet your I.T. training needs.
Instructor-led courses are offered via a live Web connection, at client sites throughout Europe, and at our Geneva Training Center.
Facebook TwitterGoogle BookmarksLinkedin